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Frequently asked questions (FAQ)

 

 

Please ask us any additional questions or concerns you may have!!

01

Whats the minimum order?

 

Due to Colombian export taxes and royalties, we require a minumum order of $2000 usd.

02

03

How do we ship internationally?

 

We take the order , and ship via DHL or FeDex insured worlwide.  For Larger order we use Air France-Turkish Cargo also fully Insured.

We will quote for each order and send you total value for shipping plus insurance.

All Export  taxes and royalities are paid locally in Colombia in order to export( included in the price and we pay that).

 

04

Are our Rough Emeralds treated ?

 

We at Emeralds by Nature, gurantee 100% that any of our rough Colombian Emeralds have been treated in any way using any system such as cooked, dyed, chemical treatments or other.

05

How do I make an order?

 

Contact us stating Lot# and carats desired. We will choose a lot , send you pictures via WhatsApp or Email for your approval. Any questions concerning color, size, clarity, will be responded inmediately.

How Do I know I will get what I order?

 

We are here for the long run. If by any chance your lot its not as expected, we will solve by giving you credit in your next order. We feel confident that our prices and qualities are unmatched.

call directly
+57-314-238-8955 or via WhatsApp or email to order donnalife@gmail.com

Order with Confidence !

We have been in this business for over 40 years.

Our expertise and Honesty its our logo!

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